Storylines — Changing the Narrative
Back to Insights

The Most Expensive Ad Is the One That Reaches the Wrong Person.

Headshot of Samantha Pepi
Samantha Pepi · Managing Director
Published on
Crowd of people looking at phones while dollar bills spill into a trash can, symbolizing wasted advertising spend

The internet has 5 billion users. You probably don't need to reach most of them, let's be honest.

For years, digital advertising has been measured by bigger numbers, more impressions, more clicks, more reach, more video views. While those metrics have their place, they don't answer the question that matters most:

Did your message reach the people who can actually influence the outcome?

Whether you're launching a public awareness campaign, advocating for policy, or protecting your organization's reputation, success in advertising isn't about reaching everyone. It's about reaching the audiences that matter most.

Bigger audiences don't always mean better results.

One of the biggest misconceptions in digital advertising is that scale equals success. It doesn't.

Reaching one million people sounds impressive. But if only a small fraction of that audience can influence your objective, you've likely spent money reaching people who were never going to act in the first place.

The best campaigns aren't designed around the biggest possible audience. They're designed around the right audience.

Imagine you're trying to influence legislation. Is it better to reach 500,000 residents across a state, or 5,000 legislative staff, local business leaders, journalists, and community influencers who shape the conversation?

Remember:

  • Not every voter is your voter.
  • Not every policymaker is your policymaker.
  • Not every impression is worth buying.

AI makes execution easier. Strategy is now the differentiator.

Artificial intelligence has fundamentally changed how digital campaigns are built. AI can optimize bids, recommend audiences, generate creative variations, and surface insights in seconds that once took hours to uncover.

That's exactly why strategy matters more than ever. When everyone has access to the same optimization tools, competitive advantage no longer comes from using AI. It comes from asking AI the right questions.

Because remember, AI doesn't know which lawmakers shape a policy debate. It can't identify the trade association leaders who influence an industry. And it doesn't understand which stakeholders will move your issue forward. That's still a human decision.

AI isn't replacing audience strategy. It's replacing the tedious parts.

Not long ago, building sophisticated audience models required manually layering hundreds of behavioral, demographic and attitudinal signals using complex Boolean logic.

Today, AI-powered tools (like Resonate's rAI Audience Builder) can translate a simple prompt into a highly refined audience in seconds. That's not replacing strategy. It's accelerating it.

Digital advertising has never offered more ways to reach people. One thing hasn't changed over the last two decades: The best campaigns still begin with understanding who matters most.

Because the most expensive ad isn't the one with the highest CPM. It's the one that reaches the wrong person.

Samantha Pepi is Managing Director of Story Strategies Group

Share:
Headshot of Samantha Pepi

Ask Samantha Pepi a question about this article or share a comment.